Health Care to Help You Feel Better Wherever You Are
(727) 266-8895
Sunlight Medicine
Welcome to Our Confidential Telepsychiatry Practice of Caring Professionals
to Help You Feel Better Wherever You Are
FAQs Part I
You’ve Got Questions - We’ve Got Answers
How do I schedule appointments?
Please, email your request for an appointment including your name, age, telephone number, and name of your insurance. If self pay, you will receive a telephone call to discuss the fees for services you are seeking.
Or call (727) 266-8895
You will receive an email explaining how to complete the electronic questionnaires and consent forms on your smart phone, tablet or computer.
No printer required. You can upload images of insurance cards, state photo ID and any additional documents you would like to share with your Sunlight Medicine provider onto our secure HIPAA compliant encrypted digital vault.
Will my insurance cover my visit?
Please contact your insurance company or us to confirm if we are in-network providers for your particular carrier.
If our service is out of your health insurance network, a Superbill with the required codes will be happily provided for you to submit to your insurance company or Flexible Health Spending Account for potential reimbursement.
To clarify your specific benefits, please contact your health insurance company prior to your first visit by calling the telephone number on the back of the insurance card.
Upon calling, we recommend that you ask the following 4 questions:
1. Does my insurance policy include mental health benefits?
2. Do I need a prior authorization or a referral from my primary care provider for outpatient mental health visits?
3. Do I have out-of-network benefits for mental health? If so, what percentage will insurance pay?
4. Do I have a deductible and/or co-pay for mental health services? How much is it?
How much does it cost?
At Sunlight Medicine, it is our goal to help as many people as possible who seek our assistance with affordable prices. If not using insurance, please call or email for our price list of the services you are seeking and detailed information about the subscription plan offered.
Payment of any out of pocket fee not covered by insurance is required before the beginning of the appointment.
Appointment cancellation policy?
We understand life is hectic and unpredictable. However, we must ensure our time is used providing care to as many patients as possible. By imposing significant penalties, we hope to motivate patients to give us adequate notice to schedule other patients waiting for an earlier appointment.
Business hours are considered during the hours of 8:00 am and 5:00pm EST Monday through Friday.
Once your appointment is scheduled, you may avoid a late cancellation fee of $100 by notifying the office via email at least 24 hours before the appointment no later than 8:00am on the business day before the appointment.
For example, if your appointment is on Monday at 7:00pm, it would have to be canceled no later than 8:00am on the prior Friday.
Do you provide letters or disability and FMLA forms, etc?
Thank you for your understanding that given the large number of patients who must be seen within each year's limited hours, we must confine our time available solely to clinical practice meeting with patients about their psychiatric conditions, managing medication prescriptions, obtaining insurance companies' approval to pay for patients' medications and coordinating care with other healthcare providers.
Another healthcare provider must be sought if require the completion of administrative documents and letters including but not limited to: short-term/long-term disability forms, FMLA forms, school accommodation letters, Emotional Support and Service Animal letters.
We do not provide evaluations or letters to be submitted to third parties including but not limited to legal, employment, parental custody or other purposes.
What if I have other questions?
We are glad to help answer any other questions you may have related to this process. Please feel free to email us on any topic and we will do our best to help!
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No Need to Go Anywhere
Just Kick Off Your Shoes
Give Yourself a Refreshing Drink
Take a Breath
&
Tell Your Story
