FAQ Part II

EMERGENCIES

Call 911 or go to the nearest emergency department for all medical or psychiatric emergencies including the risk of harm to self or others. 

Phone calls, texts and emails will be answered within 24 hours. However, office telephone number and email are not to be utilized for crisis. 

If you're experiencing emotional distress, the resources below provide free and confidential support 24/7:

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Suicide Prevention Lifeline
Call 1-800-273-8255

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Crisis Text Line
Text HOME to 741741

CLINICAL/MEDICATION QUESTIONS

Feel free to email any questions or concerns, and you will receive a response within 24 hours.

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However, we do not prescribe medication nor communicate in extended conversations about clinical issues outside of a scheduled video visit.

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This policy ensures we are able to devote adequate time discussing your important health concerns without interruption or compromising the quality of your care.​

MEDICATION REFILLS

Please, always first inquire at your pharmacy confirming earliest date the medication can be dispensed again.

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All new prescription refills and medication adjustments require an online video appointment so that we may provide you with excellent care by evaluating your symptoms and fully discuss any concerns or questions​.

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If a controlled medication is lost (stimulants, insomnia sedatives, benzodiazepines), the medication will not be replaced. An alternative non-controlled medication may be required. Such a prescription will require scheduling a follow up video visit. If there is no available appointment soon enough to treat withdrawal symptoms, then you would have to consult your primary care provider, urgent care  clinic or other walk in clinic.

The decision to prescribe the lost  controlled medication again or any other controlled medication will be determined at a follow up video visit.