Sunlight Medicine

FAQs Part I

You’ve Got Questions ?

We’ve Got Answers

How do I schedule appointments?

Please, email your request to hello@sunlightmedicine.com.

You will receive a response explaining how to complete the electronic questionnaires and consent forms on your smart phone, tablet or computer.

No printer required. You can upload images of insurance cards, state photo ID and any additional documents you would like to share with your medical provider onto a secure HIPAA compliant encrypted digital vault.

Will my insurance cover my visit?

Please contact your insurance company or us to confirm if we are in-network providers for your particular carrier.

If our service is out of your health insurance network, a Superbill with the required codes will be happily provided for you to submit to your insurance company or Flexible Health Spending Account for potential reimbursement.
To clarify your specific benefits, please contact your health insurance company prior to your first visit by calling the telephone number on the back of the insurance card.

How much does it cost?

It is our goal to help as many people as possible who seek our assistance with affordable prices. If not using insurance, please call or email for our price list of the services you are seeking.

Good Faith Estimate:

Following the No Surprises Act, patients have the right to receive a Good Faith Estimate (GFE) detailing the expected costs of services when considering treatment. This means: no hidden fees, a clear breakdown of session costs, and financial peace of mind at the onset of treatment.
If not using insurance, you will be given a GFE to inform your decisions about your healthcare. Actual costs may vary depending on your particular needs, but you can ask for an updated GFE before scheduling a service. All service fees must be paid prior to each appointment. Per the No Surprises Act terms, if you receive an invoice that is $400 or more than your Good Faith Estimate, you may be able to dispute the bill.
Always save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

Appointment cancellation policy?

We understand life is hectic and unpredictable. However, we must ensure the limited time available is used providing care to as many patients as possible. By imposing significant penalties, we hope to motivate patients to give us adequate notice to schedule other patients waiting for an earlier appointment.

During the initial intake process, further information with specific details will be provided in writing and discussed to ensure clear understanding of practice policies and provide ample opportunity to ask any additional questions.

Do you provide letters or disability and FMLA forms, etc?

Thank you for your understanding that given the large number of patients who must be seen within each year's limited hours, we must devote the time solely to clinical practice meeting with patients about their health conditions, managing medication prescriptions, communicating with pharmacy staff, obtaining insurance companies' approval to pay for patients' medications and coordinating care with other healthcare providers.

Another healthcare provider must be sought if require the completion of administrative documents and letters including but not limited to: short-term/long-term disability forms, FMLA forms, school accommodation letters, Emotional Support and Service Animal letters.

We do not provide evaluations or letters to be submitted to third parties including but not limited to legal, employment, parental custody or other administrative purposes.

What if I have other questions?

We are glad to help answer any other questions you may have related to this process. Please feel free to email us on any topic and we will do our best to help!